Frequently asked questions

Every book lets you add your child's first name, their pronoun, a special dedication and who the gift is from. For some stories, we may also adapt small details to better match your child’s age and context.

At the moment each order is for one child and one main character. You can place separate orders if you would like books for siblings or cousins. In future we plan to offer stories with two main characters in the same book.

Our first books are available in English. French editions are on our roadmap. If you would like to be notified when a new language becomes available, you can join the newsletter at checkout.

Use a clear, forward facing photo in good light where we can see your child's full face. Everyday photos taken on your phone are perfect. Avoid very dark images, heavy filters or side profiles, as they make it harder to capture your child accurately.

The character is an illustrated version of your child, not a photo copy. We use the photo you upload as a reference for features such as hair, skin tone and general expression, while keeping a soft, storybook style.

If you notice a mistake or want to change the photo shortly after ordering, contact us as soon as possible. Once the book enters printing we are no longer able to modify the artwork.

Personalisation and printing usually take around three to five business days. Delivery time then depends on your location and chosen shipping method. At checkout you will see an estimated delivery window before you pay.

We currently ship to a selection of countries. During checkout you can enter your address and see if delivery is available. If your country is not yet listed, you can still order the digital copy.

If your book arrives damaged or with a printing issue, please email us with photos of the problem and your order number. We will review the case and arrange a replacement whenever the damage is related to printing or shipping.

Yes. Every printed book includes a complimentary digital copy. You can read it on a tablet, phone or computer, or keep it as a backup for travel.

After your order is processed you receive an email with a link to download your digital book file. Keep this email safe so you can access the book again later if needed.

We only use your photo to create the illustration and generate your personalised book. Photos are stored securely and kept for a limited time in line with our privacy policy. We never sell or share your images with third parties for marketing.

Yes. If you would like us to delete your child's photo or any personal information related to your order, you can contact us and we will process the request in line with local privacy regulations.

You can find the full privacy and cookies policy in the footer of this website. It explains in more detail how we handle personal data, cookies and analytics.